Delivery Policy

A free delivery option is available for all UK orders over £35.

Important – Please read
All orders placed will be dispatched 1st class with 2-3 working days, Monday to Friday. Order placed over weekends and bank holidays will not be despatched until the next working day. You may recieve a notification saying that your items have been shipped outside of these times, this does not mean that has been collected by the courier, it indicates that your order is awaiting collection by the courier.

Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you. We may at our discretion, upgrade the postage option for orders of significant value or heavy items, we will not charge you any extra postage fees for this. We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following despatch (UK orders) and 15 working days (non-UK orders) please contact us quoting your order number in all correspondence.
If you require any further information regarding Despatch & Deliveries, please e-mail us on: info@ivaporewaves.co.uk

Returns policy for defective or damaged goods
1) If you receive damaged or defective goods, or an item is missing from your parcel you must inform Ivaporewaves via email or phone call within 24 hours of receipt. Claims made after this time period will not be accepted. Please do not dispose of any goods before reporting the issue to our Customer Service team, as we may require batch numbers, photographic evidence of any damage or request that the item is returned to us.

2) The goods must be returned to Ivaporewaves On receipt, we will test and inspect the product, if the item is defective we can offer you a refund within the first 30 days of purchase or a replacement, or if the product is no longer available we will offer an exchange for an alternative product of your choosing. If the goods are deemed not to be defective or the damage is caused by misuse, accidental damage or wear and tear, you will liable for any costs incurred returning the goods to us.

3) if the purchased goods are not faulty there is no refund no exchange only policy. therefore you’re not entitled to any refunds.

4)It is your responsibility to contact Ivaporewaves by email or phone to advise us of your intention to return or exchange any item(s) within 48hours of receipt. After this date, it falls solely within the discretion of Ivaporewaves if a return or exchange will be accepted.

5) We cannot accept any e-liquid for return.